You have checked under "Programs and Features" or "Add/Remove Programs" in the Windows control panel and do not see your Symantec product in the list of installed programs. The Trend Micro installer detects a previous product and attempts to remove it, but cannot, so the installation fails. Your new product is Trend Micro Worry-Free Business Services. Your old product is Symentec Endpoint Protection Small Business Edition cloud. You are switching antivirus/endpoint products.
Windows Server 2019 Can No Longer Access Shared Folders on Legacy PCs Need to Automatically Attach Virtual Disk on Windows Server Trend Micro WFBS installation fails because of previous Symantec Endpoint Protection cloud product
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